version : 1.2.1 ।। date : January 01, 2018
Your satisfaction is important to ShoppersBD. So we’ve developed a easy Return Policy. ShoppersBD wants you to be thrilled with your new purchase. However, if you need to return an item, we're here. Please take a moment to familiarize yourself with our return procedure and let us know if you have any questions.
If your product is damaged (physically destroyed or broken), defective (dead on arrival) incorrect (presentation different on website) or incomplete (missing parts) at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable).
You have 3 calendar days after item delivery, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service at 09613100200. Then simply follow the 6 steps stated below:
If you prefer to exchange your product, just let Customer Service know and we will call you as soon as your product has been received, and we have looked into the availability of the requested product.
Currently we’re accepting any question by e-mail n phone. Please feel free to ask any question. Any inquiries will be answered in 1-2 business days by our business response team. e-mail to : [email protected] careline : +880 9669 100 200